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Holly - Personalisation

Holly Millar

34 year old Holly Millar from Kirkintilloch and was one of the first people in Scotland to go through the process of personalisation, a system which enables someone who has a learning disability to manage their own support. And for Holly it has transformed her life in more ways than she could have imagined.

Holly, who has a learning disability has lived independently for five years but has not always felt in control of her life or the support she received saying “I used to find it hard to make people listen”.

She was keen to improve things and with the support of her dad, looked for an organisation where she felt she could direct her own support. Although she felt slightly daunted, she knew the results would be worth it so she went through the process with the support of C-Change – an organisation set up to help people take control of their own lives.

Holly went ahead believing it was for the best, saying “This way I could tell the council what my needs were and what support I needed rather than them telling me”.

The main thing that has changed for Holly is that the support she receives is now more flexible and allows her to do what she enjoys. Holly loves swimming but needs someone to accompany her to the pool so she uses part of her allocated time with her support worker to go to the leisure centre. She also enjoys meeting people and getting out and about in the community, doing things like going to the theatre. Again her support worker can accompany her so she can get out there and play an active role in the community.

The other main change for Holly is she can now choose and employ her own support worker opposed to being appointed someone who may or may not have been the best person suited to her. In fact in the past there was a succession of support workers coming in and out her life, making it hard to build a good trusting relationship.

This has made a huge impact on Holly’s life. She knew she would be spending a considerable amount of time with her support worker so it was important they hit it off to get the best from each other. Being in charge of her own budget, Holly held interviews to find the right person to work with her.

Holly said: “I now feel happier and more in control of my own life and I also feel more confident”.

And she believes it was her personalisation journey that gave her the confidence to embark on what she hopes may be a career in the field of politics. Holly is now in the second year of a degree in law and politics at Paisley University and is also volunteering for MP Jo Swinson one day a week. Holly said: “I would never have done it before but now I feel more confident so I just went to Jo’s surgery and spoke to her and then I followed it up and asked her for a job. I work in her constituency office one day a week and do administration, make appointments for Jo and respond to emails”.

And one of Holly’s greatest accolades is her achievements as Director of Dates n Mates a dating and friendship agency run by and for people who have learning disabilities which operates as a project of C-Change. Holly devotes one day a week to Dates n Mates organising events for the organisation. Dates n Mates was recent finalist in the SSSC Care Accolades 2011.

Holly is also an active member of ENABLE Scotland, Scotland’s leading charity of and for people who have a learning disability. Holly is member of ENABLE Scotland’s national self advocacy group ACE and serves on the charity’s Scottish Council. She has used her knowledge and experience to support others through her involvement on the charity’s personalisation focus group – ‘It’s all About Me’. 

Holly feels the future is bright and she can achieve so much more now she is feeling confident and in control saying: “I want to get my degree and use it. I want to continue to get the right support from C-Change and work with dates-n-mates and continue representing people who have learning disabilities through my role on ENABLE Scotland’s Scottish Council”.

She continued:”Personalisation has made me feel good and happier. I really think it is a good idea - it does make a difference”.

Theresa Shearer Executive Director ENABLE Scotland said:

"Holly is a true inspiration. She is hard working and committed to her studies, her work and also changing the lives of people who have a learning disability. Holly has achieved so much in the past few years and it has been wonderful to not only work with her but to see her world turn around. Holly is looking to the future and has great plans - with her enthusiasm and dedication she will make it happen".

ENABLE Scotland National Office Address: 2nd Floor : 146 Argyle Street : Glasgow : G2 8BL : ENABLE Scotland charity number SC009024

ENABLE Scotland is a partner in the Scottish Consortium for Learning Disability SCLD