Assertiveness Workshop
A one day course. For people who want to feel more confident in having their opinions heard and respected.
This course provides the skills you need to become more assertive in putting your ideas and opinions across and to help develop better relationships with colleagues, line managers or people who use services.
The workshop involves a mix of information, group discussion and practical exercises.
You will cover
Recognising your own approach
Differences between passive, aggressive and assertive behaviour and ways of responding
Behaviours that help and hinder effective interaction with people
Difficulties in dealing with people
Tips for disagreeing constructively
Assertiveness skills and techniques
- Planning how to increase your level of assertiveness
This course links to SVQ Health & Social Care units 21, 24, 31, 3100.
